Anna + Pookie is committed to exceeding your expectations and we go to great lengths to carefully select, design, display, and ship our beautifully crafted/curated products in a safe and timely manner. Due to the nature of our products, we do not accept returns or exchanges for items once they have been shipped. We do offer replacement for orders damaged upon arrival, or wrong item shipped.
Any damages/losses will be handled on a case by case basis, and all sales are final.
If an item should arrive damaged we must be notified as soon as the item arrives up to 48 hours upon arrival so that you can be sent a new item. Please do not discard any damaged products unless explicitly instructed to do so in writing. Please do NOT throw any packaging away as it is necessary to file a claim with the USPS or FedEx. Please submit a photo showing the damage as well as your order number to: firstname.lastname@example.org and we will get back to you shortly!
ALL Shipping fees are non-refundable.
Shipping & Production Times
Our shop and shipping department is open 9-5pm EST M-F (excluding US holidays) and most items ship the next business day except during holiday time (Black Friday – January 1st) where items are typically processed in 1-3 business days then shipped by your method of choice.
If an item is a pre-order item it will ship when noted in the listing.
Please note the shipping times estimated at checkout are not guaranteed by Anna + Pookie as items are shipped by USPS, UPS or FedEx. Anna + Pookie is not liable for items damaged in transit but is able to replace any items damaged for you or a refund will be given to your account. All items shipped include tracking that is provided to you in an email to you when your item is shipped.
Please ensure your shipping address is correct at checkout. If items are returned to us, shipping will need to be re-paid for your items to be sent back out to your correct address. New product will not be shipped until we receive the package that could not be delivered. Once an item is shipped the shipping address cannot be changed.
If an item is lost in the mail and cannot be delivered, a new order must be made. Anna + Pookie is not responsible for any items after they leave our facility. If an item is lost in transit or cannot be delivered, the buyer must contact the shipping company to resolve any shipping issues and or file any claims with that shipping company so the item can arrive safely to them. Once it leaves our facility we cannot be responsible for any item not being delivered as it is then out of our hands and shipped to the address that was provided at checkout.
All product is for personal use only. All retail purchases are intended for personal use and are not to be resold.
The purchase of paper goods does not transfer reproduction rights. You may not resell Anna + Pookie products without a wholesale agreement.